Fraud Prevention and Detection Specialist- Intermediate
Company: USAA
Location: Colorado Springs
Posted on: October 27, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityWe are seeking dedicated Fraud
Prevention and Detection Specialist- Intermediate to join our
Specialized Servicing team. -Within defined guidelines and
framework, applies basic analytical skills on high risk financial
and non-financial transactions to detect and prevent fraudulent
activities for a wide range of enterprise financial products and
services. Reviews and responds to suspected fraudulent service
requests, queues, and transaction records to identify potentially
fraudulent transactions or accounts. Identifies problems and issues
by performing relevant research using the appropriate tools and by
following established procedures. -This hybrid role requires an
individual to be in the office 3 days per week. This position can
be based in one of the following locations: San Antonio, TX,
Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.Relocation
assistance is not available for this position.Training Schedule: 6
Weeks Monday - Friday 9:00 am to 5:30 pm CST.Work Schedule:
Candidates must be willing to work anywhere between 7:00am-8:00 pm
CST, 40-hour work week Monday-Sunday. Two days off will be
determined during training.What you'll do:
- Leverages a variety of fraud management tools and systems and
applies proficient knowledge to identify and investigate suspicious
financial and non-financial activity on a wide range of products
and services.
- Effectively initiates contact with members to review suspicious
activity; and if necessary, take appropriate actions to mitigate
the risk and protect the member's assets.
- Possesses multi product, system, and/or process knowledge and
effectively uses it to prevent, detect and mitigate fraudulent
activity across multiple products and services.
- Effectively utilizes appropriate tools and procedures to report
confirmed fraud and associated trends.
- Applies foundational knowledge of the business, its products,
and processes and provides improvement opportunities and
recommended solutions to improve the effectiveness or efficiency of
fraud prevention and detection.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or General Equivalency Diploma
required.
- 1 year of fraud prevention/detection experience in a financial
services environment.
- Experience working with Fraud Case Management
Tools/Systems.
- Working knowledge of bank operations, fraudulent review, and
regulations that relate to funds availability, check kiting and
check fraud.
- General knowledge of REG CC, REG E, or REG Z Certificates and
Designations Association of Certified Fraud Examiners (ACFE)
preferred fraudulent activities for a wide range of enterprise
financial products and services.
- Strong attention to detail and high concern for data privacy
and accuracy.
- Customer service orientation with developed analytical and
problem-solving skills.
- Developing knowledge of Microsoft Office products.
- Knowledge of federal laws, rules, and regulations to include:
Reg CC, Reg EWhat sets you apart:
- Experience in fraud prevention/detection in a financial
services environment .
- Experience in bank operations, fraudulent review, and
regulations and transactions such as, wire transfers, online
banking, Zelle, external transfers and ACH, card base transactions,
and remote/mobile deposit).
- Experience with the following types of fraud; ID Theft, First
Party Fraud and Account Takeover.
- Experience in a call center environment supporting member
Inbound calls.
- Experience with Deposit and Credit Card Servicing
Operations.
- Strong analytical and research experience with using internet
investigative resources with different systems.The above
description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a
detailed description of all the work requirements that may be
performed in the job.What we offer:Compensation: USAA has an
effective process for assessing market data and establishing ranges
to ensure we remain competitive. You are paid within the salary
range based on your experience and market data of the position. The
actual salary for this role may vary by location. The salary range
for this position is: $43,680 - $70,090.Employees may be eligible
for pay incentives based on overall corporate and individual
performance and at the discretion of the USAA Board of
Directors.Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals.For more details on
our outstanding benefits, please visit our benefits page on
USAAjobs.com.Applications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. -USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Westminster , Fraud Prevention and Detection Specialist- Intermediate, Other , Colorado Springs, Colorado
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