Digital Customer Success Program Manager
Company: VirtualVocations
Location: Boulder
Posted on: November 19, 2024
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Job Description:
A company is looking for a Program Manager, Digital Customer
Success - Renewal & Expansion.
Key Responsibilities
Design and manage digital lifecycle programs focused on renewal and
expansion for B2B customers
Own the digital renewal and expansion strategy, including email
engagements and customer events
Analyze data on program performance and report results to
leadership
Required Qualifications
Demonstrated experience in Customer Success or digital lifecycle
event coordination
Proven experience in building customer journeys and launching email
and nurture programs
Familiarity with customer success tools including Gainsight and
Salesforce
Experience in a collaborative team environment across various time
zones
Knowledge of Business Intelligence tools, preferably Power BI
Keywords: VirtualVocations, Westminster , Digital Customer Success Program Manager, Executive , Boulder, Colorado
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