WestminsterRecruiter Since 2001
the smart solution for Westminster jobs

Resident Engineer

Location: Denver
Posted on: November 13, 2024

Job Description:

Serves as on-site company liaison with customer for network engineering consulting and act as SME on technical discussions for assigned projects/products/solutions.



Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.



Provides highly visible customer support with (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex network equipment and systems.



Be responsible for fully understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D.



Provide assistance as needed in the design and deployment of the Client's service routing equipment. Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers. To follow all escalations from inception to closure this may involve interfacing with Level III Technical Support, R&D, and/or Pre-Sales. Provide Sales with any new selling opportunities at customer location.



Interfaces with customers/managers in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging, pre-cutover, implementation, cut-over).



Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervisions and make good business decisions. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Westminster , Resident Engineer, Engineering , Denver, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Westminster RSS job feeds